About ABSL
The Association of Business Service Leaders (ABSL) is a leading international non-profit organization dedicated to strengthening knowledge-based economies across Europe. By connecting industry, government, and academia, ABSL helps drive innovation, support workforce development, and attract high-value investments to local markets.
Founded in 2009 in Poland, ABSL has since expanded into over a dozen countries, providing its members with access to world-class networking, research, benchmarking, and advocacy.
With a mission to advance business services as a strategic export sector, ABSL plays a vital role in building competitive and resilient economies — making it the trusted voice of BPO, SSC, ITO, and R&D stakeholders in Europe.
Visit absl.net to learn more.
About ABSL Western Balkans
ABSL Western Balkans is the leading regional platform representing the business services sector across Albania, Bosnia and Herzegovina, Kosovo, Montenegro, North Macedonia, and Serbia.
Established in 2024, this regional initiative emerged from the growing need to coordinate efforts across countries with shared economic ambitions, talent potential, and service-based industries. ABSL Western Balkans works to amplify the voice of the industry, improve market conditions, and accelerate regional collaboration — positioning the Western Balkans as an appealing destination for business services.
Through its network of national chapters, ABSL Western Balkans connects member companies, from global corporations to fast-scaling startups, and promotes a unified vision: a future where our region is recognized not just as a appealing nearshoring destination, and strategic partner in global value chains.
We are proud to support:
- Regional investment promotion and joint initiatives
- Cross-border talent development
- Unified data and benchmarking
- Collaborative events and forums
- Shared policy advocacy and visibility
Founding Chapters
ABSL BiH
Founded: 2019
Members: 22
Our chapter is committed to excellence and collaboration.
— BiH Chapter Leader
ABSL Albania
Founded: 2021
Members: 12
We are proud to be part of the ABSL family, driving innovation in Albania.
— Albania Chapter Leader
ABSL Serbia
Founded: 2024
Members: 4
Serbia's journey with ABSL has been transformative.
— Serbia Chapter Leader
ABSL Kosovo
Founded: 2025
Members: 4
Together, we are shaping the future of business services in Kosovo.
— Kosovo Chapter Leader
ABSL North Macedonia
Founded: 2025
Members: 4
We believe in the power of partnership and growth.
— North Macedonia Chapter Leader
Member Companies
Industry Professionals
Countries
Annual Events
Become Part of the Business Service Revolution
Connect with industry leaders, access exclusive resources, and contribute to the growth of the business service sector in the Western Balkan region.
Priority Topics
Key areas where we're driving change and making an impact in the business service sector
Talent Development
Building and nurturing skilled workforce for the business service sector
Digital Transformation
Supporting companies in their digital journey and innovation adoption
Regional Collaboration
Fostering partnerships and knowledge sharing across the region
Sustainability
Promoting sustainable business practices and environmental responsibility
Connect with Industry Leaders
Join us at our premier business service conference to network with industry leaders, share knowledge, and explore new opportunities in the Western Balkan region.
Learn More About the ConferenceNews & Insights
Stay informed with the latest updates shaping the business services sector in the Western Balkans.
Events & Conferences
Explore what's next in the ABSL Western Balkans calendar.
Publication
ABSL Western Balkans is committed to building an evidence-based dialogue across the region. Our publications offer deep insights into market trends, talent pools, business potential, and the evolving role of technology and innovation in business services.
Contact Us
Have questions or want to learn more about ABSL Western Balkans? We're here to help.